Digitizing Customer Service - April 6, 2017

Digitizing Customer Service

 
 
 

"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better."
- Jeff Bezos, Amazon

Customer expectations have been adapting as quickly as technological advances. Are your customer service support strategies reflecting those rapid advancements? Are you equipping your customer service people for digitized customer service? If not, guess what? Your competitors will.


Nowadays, more and more product and service buyers are going online to either search for a product or a service, interact with product and service providers, and share their customer service experiences.

With the advent and maximization of personal computers, tablets, and smart devices, people spend much more time ‘Googling’ or purchasing on the internet than actually visiting their favorite stores or outlets in person. Add to that the unceasing and ever-growing popularity of social media and networking websites. Undeniably, online and digital multimedia already take the lion’s share of where and how to find paying customers.

In line with this, business investors, owners, and executives have, therefore, turned to enhancing their customer service staff’s competencies to possess the necessary knowledge, skills, and attitude to bring customer service into the cyberspace and enhance their customer journey even online.

Join us for the Digitizing Customer Service seminar/workshop on April 6, 2017, 1:30 – 5:30 P.M., at the Astoria Plaza, J. Escriva Drive, Ortigas Center, Pasig City. This half-day highly-interactive and hands-on program will provide your corporate talents the cognitive skills, competencies, and character to adapt their customer service to online, social media, and digital customer service needs.

Benefits to You:

  • Understand and appreciate the return on investment with bringing customer service and customer experience enhancement to online multi-media platforms;
  • Maximize the use of the top online multi-media platforms to interact with customers, provide great customer service, and enhance digitalized customer service competencies;
  • Apply online and social media etiquette to avoid risks in corporate reputation and relationship with customers; and
  • Employ risk or reputation management in dealing with customer complaints online.

Benefits to Your Organization:

  • Increased customer engagement and satisfaction
  • Savings through reduced call center volume
  • Greater growth opportunities
  • Improved business results

Who Should Attend:

  • Any corporate talent, from entry level to senior management positions, who is concerned with customer service, customer experience enhancement, sales, marketing, and social media management

NOTE: Each participant is requested to bring a laptop for the hands-on exercises.

MR. MYRON SOLDE STA. ANA, BBTE, CLDPT

Your Workshop Trainer
Myron Sta. Ana
  • Corporate trainer, motivational and inspirational speaker, online thought leader, entrepreneur, and corporate events host
  • Well-known for his moniker, “The Corporate EnterTrainer” due to his incorporation of entertainment (i.e., singing, dancing, role-playing, and stand-up comedy) in his teaching/training approach, delivery, and interaction with his audience
  • His core competencies include: Principle and Methodology Development, First-line Leadership and Management, Mentoring Employee Training and Development, English Communication and Customer Experience Coaching, Professional Public Speaking, Life Coaching and Counseling, Small Business and Talent Development Consulting, Team and Team Culture Building
  • Official Talent Development Partner of HR Network, Inc., Spintel Australia, and Sophia School for Skills Development, Inc.
  • Recipient of the following awards: 2016 Golden Globe Philippines Annual Awards for Business Excellence: Best Event Services Consultancy Provider; 2015 Golden Globe Annual Awards for Outstanding Filipino Achiever: Medal of Distinction for Business Achievement; 2015 APAC Insider Business Awards: Best Corporate Training Provider in the Philippines; 2014 Top Brand Awards Philippines: Corporate Trainer and Motivational Speaker of the Year; 2014 Top Brand Awards Philippines: Corporate Training, Leadership and Event Consultancy of the Year

Date and Time:

April 6, 2017
1:30 - 5:30P.M.

Venue:

Astoria Plaza, J. Escriva Drive
Ortigas Center, Pasig City

Course Investment:

Early Bird Rate - P3,920 VAT inclusive when registered and paid on or before
                             March 10, 2017

Regular Rate   - P4,480 VAT inclusive when registered and paid from
                            March 13 - April 5, 2017

Onsite Rate     - P5,040 VAT inclusive when registered and paid on
                            April 6, 2017

Avail of our 3 + 1 Promo! For every 3 participants registered and paid under our Regular Rate, you can send 1 additional participant at no cost to you! Plus your participants will get a chance to win either an educational DVD on The Winning Attitude or a CD of Your Winning Image by Ms. Dina Loomis.

Participants’ fees are inclusive of P.M. snacks, free-flowing coffee and tea, participant’s workbook/handouts, and the certificate of completion.

Note:

  • Reservation is open but confirmation of seat is based on the payment of participants.
  • Payments with tax withheld will only be accepted provided FORM 2307 or Certificate of Tax Withheld is attached.
     

Cancellation made after submission of registration form and No-Shows will be charged 50% of the entire program cost. Substitution of participants will be accepted at any point before the seminar. Speakers Bureau reserves the right to cancel the scheduled program run if the minimum number of participants is not met.

To Register:

Click here to download Registration form
Dowload Registration Form Here.

Fill out the registration form
and email it to:
info@speakerstrainers.com

Form is Editable via Free Adobe Reader and other PDF Softwares.

Interested in sponsoring our learning events?

Call us at
Telephone nos. : 628-0741/952-3920

Cellphone nos. : 09178897897 (Delia) /
09175506943 (Lani)

Email us at delia.gauran@speakerstrainers.com
lani.cuenca@speakerstrainers.com

 

Visit us on our official site

Suite 22C Level 22, Tower One and Exchange Plaza
Ayala Triangle, Ayala Avenue, Makati City
www.speakerstrainers.com
info@speakerstrainers.com

 

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info@speakerstrainers.com

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+632 628.0741
+632 952.3920

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