Enhancing the Customer Experience - October 13, 2016

Enhancing the Customers Experience


“Customer service is the experience we deliver to our customer. It's the promise we keep to the customer. It's how we follow through for the customer. It's how we make them feel when they do business with us.”
- Shep Hyken
Customer Service Expert and New York
Times Bestselling Author

What is good customer service? How can it go from good to great?

Over the years, companies have been investing in correcting, replacing, or upgrading their Customer Service Department staff’s competencies to ensure excellent customer service to both their long-time and new customer base. While this has been beneficial in helping their front liners gain the right knowledge, skills, and attitude in attending to their customers’ needs effectively and professionally, these companies are left wondering why there are still cases of disappointing customer service satisfaction ratings and displeased customers.

What is lacking?

Having very professional and customer-oriented service providers is useless or insufficient if there are still areas for improvement somewhere along the customer experience lifecycle (i.e., from promotion to sales and after-sales), that come short of customers’ expectations or worse, anger them.

What needs to be done?

It’s about time that companies also focus their resources and strategies on correcting, replacing, or enhancing their customers’ entire experience from start to finish.

Join us for the Enhancing the Customer Experience seminar/workshop scheduled on October 13, 2016, 1:30 – 5:30 P.M., at the Astoria Plaza, J. Escriva Drive, Ortigas Center, Pasig City. This half-day learning event, to be facilitated by dynamic trainer Myron Sta. Ana, will make the participants fully appreciate and apply the benefits of customer experience enhancement to maximize revenues and, more importantly, guarantee customer loyalty and satisfaction.

This highly-interactive learning session will make use of proven to-be effective methodologies to ensure that participants are fully engaged and enjoying while learning.

Benefits to You:

  • Bring up to date your understanding and application of excellent customer service, which includes enhancement of the customer experience
  • Acquire best practices in enhancing your customers’ experience throughout the lifecycle and determine which strategies will work best for your organization
  • Gain an appreciation of a customer-centric corporate culture and working environment that values the correlation between happy, contented, and satisfied employees and happy, contented, and satisfied customers
  • Design and execute a Customer Journey Map to help resolve and enhance customer interaction touchpoints throughout the customer experience lifecycle

Benefits to Your Organization:

  • Enhanced customer experience
  • Higher client retention rate
  • Improved customer service satisfaction rating

Who Should Attend:

  • Employees assigned in the Customer Service Department who assist their new, current, and potential customers in person and over the phone
  • Sales and marketing employees who interact with customers during the marketing, sales, and after-purchase phases of the customer experience lifecycle
  • Front liners like receptionists and telephone operators and even secretaries and assistants who attend to their customers’ needs on a daily basis
  • Officers, managers, and supervisors

Sylvia Goloyugo II

Your Workshop Trainer
  • Corporate trainer, motivational and inspirational speaker, online thought leader, entrepreneur, and corporate events host
  • Well-known for his moniker, “The Corporate EnterTrainer” due to his incorporation of entertainment (i.e., singing, dancing, role-playing, and stand-up comedy) in his teaching/training approach, delivery, and interaction with his audience
  • His core competencies include: Principle and Methodology Development, First-line Leadership and Management, Mentoring Employee Training and Development, English Communication and Customer Experience Coaching, Professional Public Speaking, Life Coaching and Counseling, Small Business and Talent Development Consulting, Team and Team Culture Building
  • Official Talent Development Partner of HR Network, Inc., Spintel Australia, and Sophia School for Skills Development, Inc.
  • Recipient of the following awards: 2016 Golden Globe Philippines Annual Awards for Business Excellence: Best Event Services Consultancy Provider; 2015 Golden Globe Annual Awards for Outstanding Filipino Achiever: Medal of Distinction for Business Achievement; 2015 APAC Insider Business Awards: Best Corporate Training Provider in the Philippines; 2014 Top Brand Awards Philippines: Corporate Trainer and Motivational Speaker of the Year; 2014 Top Brand Awards Philippines: Corporate Training, Leadership and Event Consultancy of the Year

Date and Time:

October 13, 2016
1:30 P.M. - 5:30P.M.


Astoria Plaza, J. Escriva Drive
Ortigas Center, Pasig City

Course Investment:

Early Bird Rate - P3,920 VAT inclusive when registered and paid on or before
                             September 16, 2016

Regular Rate   - P4,480 VAT inclusive when registered and paid from
                            September 19 - October 12, 2016

Onsite Rate     - P5,040 VAT inclusive when registered and paid on
                            October 13, 2016

GOOD NEWS! As our gesture of goodwill to all our valued clients, you will be entitled to avail of our 3 + 1 Promo. For every 3 participants registered and paid under our Regular Rate, you can send 1 additional participant at no cost to you! Plus your participants will get a chance to win either an educational DVD on The Winning Attitude or a CD of Your Winning Image by Ms. Dina Loomis.

Participants’ fees are inclusive of P.M. snacks, free-flowing coffee and tea, participant’s workbook/handouts, and the certificate of completion.


  • Reservation is open but confirmation of seat is based on the payment of participants.
  • Payments with tax withheld will only be accepted provided FORM 2307 or Certificate of Tax Withheld is attached.

Cancellation made after submission of registration form and No-Shows will be charged 50% of the entire program cost. Substitution of participants will be accepted at any point before the seminar. Speakers Bureau reserves the right to cancel the scheduled program run if the minimum number of participants is not met.

To Register:

Click here to download Registration form
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Interested in sponsoring our learning events?

Call us at
Telephone nos. : 628-0741/952-3920

Cellphone nos. : 09178897897 (Delia) /
09175506943 (Lani)

Email us at delia.gauran@speakerstrainers.com


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Ayala Triangle, Ayala Avenue, Makati City


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+632 952.3920

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