Assertiveness and Strategic Speaking Skills

Assertiveness and strategic speaking skills can strengthen your relationships, reduce stress from conflict, and provide you with social support when facing difficult times.

With a polite but assertive "no" to excessive requests from others, you will be able to avoid overloading your schedule, thus promoting balance in your life. Assertive communication and strategic speaking will also help you handle difficult co-workers, friends, and family members more easily, thereby reducing drama and stress.

This half-day session will help the participants increase their effectiveness in getting things done while building positive working relationships and avoiding aggressive or submissive behavior patterns.

Basic Problem Solving and Decision Making

Analyzing problems and reaching effective decisions are core competencies required in any job, especially in highly competitive business environments. Both backroom as well as frontline personnel will be doubly effective on the job if they are equipped with critical thinking skills.

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