Telephone Mastery and Winning Image - April 17, 2015

Telephone Mastery

(8:30 A.M. – 12:30 P.M.)

"You never get a second chance to make a first impression. But remember that the first impression is not the last chance to make a good impression."
- Unknown

Your telephone interactions with potential or existing clients are at the front line of your business. Since these interchanges create first impressions as well as reveal your organization's culture, they can boost or blunt your reputation and revenue.

Make even a small company look large by the way your company handles the telephone. Acquire productive and service-oriented telephone skills consistent with international standards and discover how to win new clients and keep existing ones at the Telephone Mastery workshop on April 17, 2015, 8:30 A.M. - 12:30 P.M., at the Astoria Plaza, J. Escriva Drive, Ortigas Center, Pasig City.

Benefits to You:

  • Build your confidence and skills in handling telephone calls more professionally, consistent with international standards.
  • Constructively respond to a customer's concern or complaint.
  • Enhance your listening, questioning, probing, and rapport-building skills for the effective and efficient handling of customer calls.
  • Acquire the techniques on how to relax and exercise patience with callers even under tense and trying situations.
  • Commit to master all the telephone techniques and skills learned

Benefits to Your Organization:

  • Makes even small companies look large through the professional handling of telephone calls.
  • Wins new customers and retains loyalty of existing customers.
  • Enhances your company’s credibility for a winning edge over competition.

Winning Image: Your Competitive Advantage

(1:30 P.M. – 5:30 P.M.)

"Life isn't about finding yourself. Life is about creating yourself."
- George Bernard Shaw

What kind of impression do you want people to have of you? Authentic? Poised? Strong presence?

How about all three?

Be the best version of you. Find that balance of words, actions and appearance that expresses your competence, congeniality and composure. Such confidence and credibility—both qualities of leaders—inspire trust and harmony in the workplace, especially with coworkers, clients and customers.

Reinforce your self-esteem and God-given self-worth and radiate true beauty from inside out.

Discover how to differentiate yourself and be at your personal best at the “Winning Image: Your Competitive Advantage” learning session on April 17, 2015, 1:30 P.M. - 5:30 P.M., at the Astoria Plaza, J. Escriva Drive, Ortigas Center, Pasig City. This half-day workshop is a powerful tool that will enable you to totally immerse yourself in the knowledge and practice of the components of creating a positive impression at all times.

Benefits to You:

  • Build a high self-esteem
  • Practice the awesome power of positive self-talk
  • Introduce yourself with aplomb: The 30-second spot
  • Practice the delicate art of small talk
  • See people from their point of view - the power of empathy and attentive listening
  • Discover your best colors and styles
  • Create best impressions at all times

Benefits to Your Organization:

  • Builds a more credible and professional image for your organization
  • Gives your organization the winning edge over competition
  • Boosts employees' self-confidence and morale

Who Should Attend:

  • Sales & Marketing executives and representatives
  • Supervisors and Managers
  • Executive Assistants and Executive Secretaries
  • Frontliners and Customer Service Providers
  • Any professional who deals with people

Dina H. Loomis

Your Workshop Trainer
Dina H. Loomis, DTM, AICI FLC

A woman of many "firsts":

  • The first female Philippine District Governor of Toastmasters International;
  • The first Filipina Image Consultant in the Philippines and is certified by the Association of Image Consultants International;
  • The first Filipina internationally recognized professional speaker and trainer;
  • A personal coach and mentor to executives, sales and marketing managers and individuals who desire to succeed in life;
  • The Founder and President of the first speakers and trainers bureau in the Philippines - the South East Asia Speakers and Trainers Bureau, Inc.

Trained and mentored by two stalwarts in their fields:

  • Dr. Denis Waitley, PhD., Waitley International, California, USA; and
  • Carla Mason Mathis of Body Beautiful, a U.S. image consulting firm.


Telephone Mastery

"The facilitator is really effective and not boring unlike other speakers.." - Cindy May Sang-an, Constantino Guadalquiver Co. CPA's

"The speaker, Ms. Dina, is really a good speaker. She delivered everything nicely and with passion. I love her sense of humor. Thank you and we hope to have another really good speaker like you!!" - Mary Joy L. Glino, Angara Abello Concepcion Regala & Cruz Law Offices

"The facilitator is very nice. I really learned a lot from Ms. D. The seminar was very effective. Congratulations, Ms. D! Keep it up!"- Ann Sherina Matela, Bostik Philippines, Inc.

Winning Image: Your Competitive Advatage

"The speaker is very accommodating – gives feedback that are very understandable and she makes us feel very important by listening to all of us." - Caryl Co, SC Reservations Philippines

"I really enjoyed the seminar because I gained knowledge to prepare me for the real world. The facilitator is very welcoming. Also, she showed her passion on all the subject matters discussed." - Florissa Carlos, Student

"I really like the way Ms. Dina has instructed us. The modules were all very helpful, practical, appealing, sensible and invigorating. I really had a wonderful day. It was a pleasing experience to be the only gentleman among the beautiful lady participants. It was inspiring and awesome."- James Paolo G. Paguio, Toyota Motor Philippines Corporation. Philippines, Inc.

"Ms. Dina is heartwarming, lavish in her praises, tactful in giving corrections, amusing and full of information. She really is knowledgeable!"- Maria Fe B. Singson, DOST

"The seminar really motivated me to eventually enjoy the corporate world. Ms. Dina was amazing! She really is an expert and she explains so well."- Emma Mari P. Macavinta, Solvay Pharma

Date and Time:

April 17, 2015


Astoria Plaza, J. Escriva Drive
Ortigas Center, Pasig City

Dina H. Loomis

Reserve a slot now and pay on or before due dates to avail of our Early Bird Rate or 3 + 1 Promo plus: 1) earn a chance to win a copy of Beyond Looking Good, the limited edition book of Ms. Dina H. Loomis on the ABCs (Appearance, Behavior and Communication) of a successful career and personal life; and 2) get a chance to win a copy of a motivational audio CD on The Winning Attitude: Your Competitive Advantage by Ms. Dina H. Loomis.

Course Investment:

Early Bird Rate - P5,600 VAT inclusive when registered and paid on or before
                             March 27, 2015

Regular Rate    - P6,160 VAT inclusive when registered and paid from
                            March 30- April 16, 2015

Onsite Rate      - P6,720 VAT inclusive when registered and paid on
                            April 17, 2015

GOOD NEWS! As our gesture of goodwill to all our valued clients and in celebration of our Silver Anniversary, you will be entitled to avail of our 3 + 1 Promo for each of our 2015 public seminars/learning sessions. For every 3 participants registered and paid under our Regular Rate, you can send 1 additional participant for FREE ! Plus your participants will get a chance to win a motivational audio CD on The Winning Attitude: Your Competitive Advantage by Ms. Dina Loomis and her limited edition book, Beyond Looking Good.

Participants’ fees are inclusive of A.M. and P.M. snacks, a superb buffet lunch, free-flowing coffee and tea, participant’s workbook/handouts, and the certificate of completion.


  • Reservation is open but confirmation of seat is based on the payment of participants.
  • Payments with tax withheld will only be accepted provided FORM 2307 or Certificate of Tax Withheld is attached.

Cancellation made after submission of registration form and No-Shows will be charged 50% of the entire program cost. Substitution of participants will be accepted at any point before the seminar. Speakers Bureau reserves the right to cancel the scheduled program run if the minimum number of participants is not met.

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